RETURN POLICY

In order to bring convenience and the best experience to customers, OIC NEW has appropriate policies when customers need to return products. We always want to bring our customers the best products and service.

The product return comes with some specific conditions, please refer to the details below:

1. Product exchange/return conditions

Products do not match in color, design, size according to the order.
Manufacturer’s technical defect.
Returned products must be new, intact, not torn or cracked.
Products must have full stamps, labels, scratch cards and purchase receipts (if any).
The exchanged product is still within the allowed period of return
Applicable to products purchased online (website, Facebook) and directly at OIC NEW showroom and retailer (Purchases from retailer will be handled by the retailer)

2. Product exchange/return period

Time limit for product exchange: 07 days for customers buying online and 03 days for customers buying directly at the store from the date the customer receives the goods.

Nếu vượt quá thời gian quy định trên thì chúng tôi sẽ không nhận đổi/trả sản phẩm với bất kì lý do nào

3. Time limit for returning products to customers

For customers buying online: Immediately after receiving your exchange/returned products, we will conduct a product evaluation and notify the results and the exchange/return solution to the customer within 3 up to 5 days
For customers who buy directly at the store: When the customer brings the product to be exchanged/returned directly at the store, the store staff will check and notify the customer right at the store. Staff at the store will advise specifically for customers to choose the best option.

4. Product exchange/return method

Products can only be exchanged/returned once
Please come directly to OIC NEW stores and agents or call 1900 636913 for instructions.

5. Refund

5.1. In case of product exchange

If the customer wants to exchange for another product with a higher price than the exchanged product, the customer must compensate for the difference and if it is lower, the difference will not be refunded.

Online buying:

OIC NEW will take responsibility of 100% of the shipping fee for customers if the exchanged product meets the conditions mentioned in Section 1 (conditions for product exchange/return).
In case the product is not defective but the customer still requests an exchange, the customer will lose 10% of the total bill paid + the 2nd shipping fee (according to the consultant).
In case the customer has paid online for the first product, the difference will be paid for the exchanged product (if any) by bank transfer.
The time to receive new goods is 7 days maximum from the date OIC NEW receives the product to be exchanged

Direct buying:

The product is not defective but the customer still requests to change, the customer will lose 10% of the total bill.
Customers who have paid for the first product, will pay the difference for the exchanged product (if any) in cash.

5.2. In case of product return

100% refund will be given if OIC NEW has no other replacement products and the product must meet the conditions stated in Section 1.
OIC NEW will take responsibility of all shipping costs during the return of the product.
In case customers have paid online, they will be refunded within 07 days from the date OIC NEW receives the returned products.

Note: Customers should take pictures of the product before exchanging/returning goods, keeping the product will help customers as evidence if there are problems arising during the return process.